FAQ

Top Questions

+ Can I share my version of Dragon with other doctors?

No, each doctor must purchase their own copy of Dragon Medical Practice Edition 4. A receptionist, admin, transcriptionist or anyone who inputs data in patient charts on your behalf may share your install of Dragon, but each doctor will need their own license.

+ Why is there such a huge price difference between the Mac and PC version?

Short answer: The Mac and PC version are different products. Long answer: The Mac and PC versions, while both dictation products differ in many other respects. The PC version allows for advanced scripting functionality, increased accent support, and greater integration with EMR/EHRs. The PC version also supports the Nuance PowerMic II and PowerMic III while the Mac version does not. For the Mac version we recommend the Philips SpeechMike 3500.

+ Is Dragon a one time purchase or subscription?

A license of Dragon Medical Practice Edition 4 is a one time purchase.

+ List of compatible EMR/EHRs?

Dragon Medical Practice Edition 4 allows you to dictate anywhere there is a flashing cursor on your screen ensuring that no matter what EMR/EHR system you use, Dragon will integrate. For web based ones, Dragon works best with Internet Explorer, Chrome and Microsoft Edge. For systems that use an RDP connection, Dragon also works over RDP.

+ Can I see Dragon live?

We offer remote demos as well as we hold webinars. To view them please click here.

+ What are the differences between front and back end transcription?

Front-end transcription is done live with a microphone directly into the computer or patient chart. This allows the doctor to run templates and immediately correct any mistakes in real time. Back-end transcription is when the doctor dictates into a voice recorder and the recording is transcribed after the fact into a text file which can then be copy and pasted into the patient charts.

Installation

+ How many computers can Dragon Medical Practice Edition 4 be installed on?

Dragon Medical Practice Edition 4 can be installed on up to 4 computers simultaneously. If you are upgrading computers, simply uninstall Dragon from your old computer, that will deactivate that current computer and re-install it on your new computer.

+ How do I install Dragon Medical Practice Edition 4 on my computer?

When you purchase Dragon Medical, you will have the option to receive a download link which will allow you to install shortly after purchasing. You will also be sent a box with an install CD that will have Dragon on it if you are unable to download it.

+ I get an install error, what should I do?

If you used your download link, ensure you un-zip the file and try again. If you are still getting errors please call us at 877-422-2479 or chat with us in our live chat between the hours of 9-5:30 EST.

+ Can I use Dragon at home and at work?

Yes. You may have Dragon Medical installed on both your home and work PC's as well as you can us a remote desktop connection to connect into your work PC.

+ What are the system requirements?

Dragon Medical Practice Edition 4 system requirements are as follows: 2.4 GHz Intel Dual Core or equivalent AMD processor. 5GB hard drive space. 4GB RAM. Supported OS, 7, 8, 10.

Medical Vocabularies

+ Is my area of medicine covered?

Dragon Medical Practice Edition 4 comes with over 90 medical sub specialties built in, 30 more than the previous version of Dragon Medical.

+ What if I practice 2 types of Medicine?

Dragon Medical allows you to have more than one medical vocabulary linked to your profile. For assistance in adding a second vocabulary to your profile, please contact us at 877-422-2479 or use our live chat.

Support

+ What type of support is included with your product?

More information can be found here.

+ Where do I get training for Dragon Medical?

Dragon Medical has a built in tutorial and interactive tutorial that will take you through many key features of Dragon. If you require further training we offer many training packages ranging from a half hour of training up to 4 hours of training depending on your needs. For more information please call (877) 422-2479.